Customer Service Representative

Active Listener. Problem Solver. Caring Nature. It?s what connects us? and we?d like to connect with you too!? We are looking for you to help us deliver exceptional customer experiences as a Customer Service Representative with TTEC.


About TTEC:


We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.


Life at TTEC:


As a global company, we?re always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we?re not one for keeping the status quo. But just because we?re busy, it doesn?t mean we don?t know how to have fun. We?re passionate about throwing company events that bring us together to laugh and celebrate each other?s achievements. We?re also big on taking time out for professional development and giving back. So, if you?re looking for a work-life full of purpose, passion and career potential, keep reading?


As a TTEC Customer Experience Champion, You?ll Enjoy:

  • Fun, talented, and witty teammates

  • Knowledgeable, encouraging, and present leadership

  • Family-friendly environment

  • Free-spirited, theme-based employee events

  • Diverse and community-minded organization

  • Career-growth and lots of learning opportunities for aspiring minds

  • And yes?all the competitive pay and benefits you?d expect

What You?ll be Doing:


You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and is very rewarding. You'll use your ?get it done?, high-energy, professional approach to answer in-bound calls, emails, and other channels from customers. You?ll help people every single day by taking calls, actively listening to understand customers? needs, and answering questions.


On a typical day, you?ll:

  • Effectively resolve billing and account related issues such as payments, refunds requests, account cancellations, billing research, and subscription changes

  • Gather information from the account holder to make appropriate recommendations

  • Conduct minor report and accounting related tasks

  • Deliver amazing customer service

Why You? What You Bring:


Being bold, passionate and real. It?s what connects us here at TTEC. Does the following describe you as well?

  • 1-2 years of contact center experience required

  • High school graduate or equivalent

  • Computer savvy and knowledge of commonly used software and internet browsers

  • Excellent organizational and time management skills with the ability to multi-task in a fast-paced environment with minimum supervision

  • Strong problem solving and decision-making skills

  • Quick learner and ability to work well both independently and in a team environment

  • Excellent verbal and written communication skills

  • Excellent customer service skills

  • Attention to detail

  • Ability to maintain knowledge of company?s products and procedures

Apply Today:

  1. Click on the?Apply Now?button.

  2. You?ve applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.

  3. Thank you for applying ? it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.


As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening.? TTEC is an Equal Opportunity Employer.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.